ETL504 The 12 quality principles

This was a very interesting reading. It definately put the 12 principles of quality into context. It is clear that a school community needs to work together, right from formulating the school's mission, to strategically planning, implementing and evaluating organisational systems. The 'client' is key and quality and value are defined by them. Actions must be mutually agreeded upon and participants must be enthusiastic. Participants will be more enthusiastic when they are part of the decision making process and part of planning the organisational systems. Participants work in the system, but in order to have quality they must work on the system in order to improve it. Systems must be based in fact and data (opinions may be data too) and must be sustainable. Systems must take not only the isolated school community into consideration but also the wider local community and nation. It is important that leaders set an example and do what they preach.